I was in Japan for the past month, and it was awesome. But I must comment on my return yesterday. I few Japan Airlines (JAL) and I love flying with them, but this experience was quite horrible.
First, we arrive late with an hour left before boarding. I'm checking in to the JAL desk at Kansai International Airport. My bag is 3.7kg over and the lady at the counter asks me if I can take something out. Now, I'm thinking, that's not so bad...I think I can take out that much. Customer service in Japan is great because the culture requires them to be so polite. But then a lady from another desk comes out and says, "Your gate's closing already. Just pay the $50." First thought was "$50!" Bullshit, that's a lot of money for 3.7kg. I could have shipped that back to the USA for less than that. Which turned out to be ¥5000, which in this economy is more like $54.
Then I think, how rude is that. And with that lady standing there making sure I pay, ofcoarse I have to pay. I'm not going to make a fuss in the Air Port, expecially since that's become a big taboo these days.
Then the flight was madly delayed anyway, leaving more than 45 minutes late.
Then the in flight entertainment system was down!
I don't believe I've ever had a bad experience with JAL but there's a first for everything. A message to JAL, as if you have time to browse the internet: "FIX IT!!!~"
